Customer support

On www.fedigerla.it you can order in a few minutes your wedding rings for your wedding, complete with engraving.

• Choose the wedding ring you like from francesi, standard, mantovane, flat and comfort patterns (all prices are VAT included).
• Choose the weight in grams and gold colour.
• Specify the quantity and choose the size of the first wedding ring (for any doubt about size, download and print the size list).
• If you want the engraving, at Euros 10 (VAT included) at wedding ring, insert the text for the first wedding ring (see suggestions).
• Click on "Add to Cart".
• Repeat the procedure for the second wedding ring.
• After the verification elements in your Cart, click on "Buy".

The goldsmith’s factory GERLA SRL produces wedding rings for over 50 years.
On each of the wedding rings we produced and sold on this website, You will find shown the code "750‰", to ensure the authenticity of the material (sterling gold 18 carats). We are only manufacturer of wedding rings for generations.
Through this web site you can purchase directly from the manufacturer without intermediaries, with guaranteed quality and a considerable savings.

To help You identifying the correct size, you can print his document.
For any doubt You can contact us via Facebook!
 

Delivery usually occurs within 5-6 working days from the receipt of payment.

You can pay by credit card, Paypal or bank transfer. The shipment takes place only if the payment has been received.

Payment by credit card

Select Credit card as payment method and pay with all the cards have the Visa, Mastercard, American Express logo.
We also accept also rechargeable credit cards and cash cards Maestro and Visa Electron.

Every purchase is executed within the maximum security using the most advanced technological systems and coding (SSL).

Payment by PayPal

You can choose PayPal as payment method in your shopping Cart.
f You do not have a PayPal account, You can create one on the PayPal login page, before completing your order.

Payment by bank transfer

You can pay by bank transfer to following account registered to GERLA SRL
(IBAN IT49C0306909457100000008314 BIC : BCITITMM): in this case You must indicate the order number in the payment description.
The shipment takes place only if the payment was actually received.

The Standard shipping (delivery within 3-4 working days) are free in Italy.

Wedding rings are shipped in a prestigious purpose-built package.

ou can track the shipment of your order via the tracking number provided by the carrier, which is in the "My Account" area.

 

You can return one or more products within 10 working days from the date You received the order.

• Send an e-mail to info@fedigerla.it indicating the order number You wish to product return.
• After receiving your e-mail, our Customer Service will send You directions on how to contact the courier for the withdrawal.
• Prepare the parcel using the same box in which You received the goods, and stick the label with our address, so as to cover the information of the first shipment.
• Book your parcel pick up following the instructions provided by Customer Service within 10 working days from the date of delivery; our courier will pick up the parcel where You want.
• You will receive an e-mail confirmation within 3 working days from the date of delivery to our warehouse. Please note that we can only refund items properly returned.


Timing of refunding



Your return will be accepted within 3 working days from the date of delivery of the package to our warehouse. After acceptance we will require your refund immediately and we will send You a confirmation e-mail.

Credit Card: Our Bank make the refund within 7 working days from when You receive our e-mail confirmation. The time necessary to see the refund depends on the institution that issued the card. You can check your refund in your account online or by contacting the institution that issued your credit card.

PayPal: The refund will be visible within 24 hours from when You receive our e-mail confirmation.

Bank transfer: Our bank makes your refund within 7 working days from when You receive our e-mail confirmation.